Description The Oticon ON App provides discreet remote control of your hearing aids, letting you adjust the volume of your hearing aids independently, switch between listening programs, keep an eye on your battery level or even help you find your hearing aids if you lose them. Only one set can be paired at a time (either monaural or a binaural pair).T o pair another set of hearing aids to ConnectClip, repeat ConnectClip and hearing aid pairing process as described in user instruction manual. USB Drivers Reinstalling Firmware: Bootloader, OS, or Application. See the Tech Support Knowledge Base or contact Tech Support for firmware update instructions. Free OPN-2002 SDK: Create Custom Firmware Applications. The OPN-2002 SDK is called the C Library Kit. Applications are written in C and are compiled with the WinARM GCC project.
This page provides downloads for two Noahlink Wireless utilities:
- Noahlink Wireless User Manual
- Noahlink Wireless Firmware Upgrader
- Noahlink Wireless Driver Installer
Noahlink Wireless User Manual
Click here to download Noahlink Wireless User documentation in all available languages.
Noahlink Wireless Firmware Upgrader
The Noahlink Wireless Upgrader is a tool for upgrading the firmware in one or more Noahlink Wireless units.
IMPORTANT:
- Updated versions of the Noahlink Wireless firmware are posted on the HIMSA website when released to HIMSA Member Companies. It is not necessary to update the firmware in the Noahlink Wireless to latest version until the fitting module you work with requires it. At that time the fitting module may prompt for the Noahlink Wireless to be updated, or the company will notify you it is time to upgrade.
- The firmware is posted on the HIMSA website for locations that may wish to upgrade to the latest firmware before the upgrade is available in a fitting module. For example, the location has many Noahlink Wireless and wants to update ahead of time.
- Noahlink Wireless firmware is always backwards compatible with previous firmware versions. This means that you can safely upgrade your Noahlink Wireless firmware without worrying about losing the connection with your fitting software.
- It is recommended to use Windows 10 for the Noahlink Wireless firmware upgrade if possible.
Upgrade Procedure:
- Prior to running this program, connect each Noahlink Wireless unit to a USB port with the cable provided.
- Download the Noahlink Wireless Upgrader tool from the table below and double-click to start it. The firmware version can be seen in the title bar.
- When a Noahlink Wireless unit is found, it will be identified in the list by its serial number (S/N), which is also written on the bottom of the unit.
- The status of each connected Noahlink Wireless unit can be seen in the Status field. If the unit needs to be upgraded, it will show “Ready to Upgrade”. Otherwise it will show “Upgraded”.
- Click the check box next to each Noahlink Wireless unit entry you want to upgrade. Then click on the Upgrade button.
WARNING: Do not unplug your Noahlink Wireless unit during the upgrade process! If you do so, the unit being upgraded will no longer work. The upgrade process may take 2-3 minutes. - When the upgrade is complete, the status field for the unit(s) will change to “Upgraded”.
Noahlink Wireless Driver Installer
Noahlink Wireless is a simple ‘plug and play’ setup, there is no software program for Noahlink Wireless setup or support. Once a fitting module that supports Noahlink Wireless has been installed, the hearing professional will simply plug the unit into the PC, BLE drivers will install or be updated, and the fitting module will search for and detect the Noahlink Wireless unit.
If for some reason the drivers are not automatically installed, they are available in the table below.
Note: If you are using Windows Vista, please click here before installing.
Other Downloads
In my last article I discussed the Widex Beyond and the problems it is having with the iPhone. In this one, we will take a look at the Oticon Opn, which is having similar difficulties. In fact the online forums and in particular the Apple community forum is abuzz with the issue. As with the Widex Beyond, the problem isn't really the hearing aids, it's the iPhone. Which is a shame, this is another case of a fantastic set of hearing aids being let down by a separate technology, just like the Widex Beyond.
About a month ago we became aware of a lot of issues around Made For iPhone hearing aids and connectivity to the iPhone. We have been researching the issues ever since. The issues reported with the Oticon Opn are similar in nature to the issues reported with the Widex Beyond. All of the problems seem to be related to the Bluetooth pairing of the hearing aids to the iPhone. During transmission of audio from the iPhone, it appears that the audio signal is dropped constantly by one aid or, it seems that the signal may jump from one ear to the other for no apparent reason.
Where there was a consistent signal to both hearing aids, it seemed that the call audio was of really poor quality. The other complaint was described as the stuttering or fluttering of the signal, like it was dropping and connecting again very quickly. In the case of the Oticon Opn, the problem seems to be particular to the iPhone 7. Again though, it may be specific to the ios version that is being run, not just the hardware. For instance, take a look at what Erin says on the Apple Community:
Hi there! I was wondering if anyone has recently updated to a new iPhone 7 who own Oticon Opn hearing devices? I previously purchased my Opns at the same time that I owned an iPhone 6s and had no trouble with the Bluetooth connectivity and features. Now that I've updated to an iPhone 7, I seem to have lost the ability to connect my hearing aids to my phone. This is problematic since I mainly purchased the Opns for the Bluetooth functionality. Let me know if you've found a workaround, or had any similar troubles. Thanks, Erin
However, Scott said that he had found a workaround and it seemed fine for him:
I've found that re booting my iPhone 7plus, then opening the battery compartments on my Opn MiniRites results in a good connection. I just paired my iPad mini2 to the MiniRites last evening following the same procedure. I use the Oticon Opn app on the phone and the iPad.
But many others are having serious problems, having to re-boot their hearing aids or their iPhone several times a day.
I purchased the Oticon OPN Minirite's last October and to date I have had nothing but issues with Bluetooth pairing. I purchased the Oticon's based on my positive experience with my first Oticon hearing aids, but that was 10+ years ago and BT was not a factor then. I have had the firmware update, gone the multitude of steps I have been given and frankly to have to redo the pairing multiple times a day is unacceptable
More Great Hearing Aids That Don't Work With The iPhone
Drivers Option
So it seems we have another fantastic hearing aid platform that just will not work well with the iPhone. There are numerous discussions across the web all detailing similar issues and problems. The real key here is that the Oticon Opn is a really outstanding hearing aid. The feedback from users and professionals alike is that the devices are outstanding. In fact when you look at all of the negative reviews, very few talk about any problems with hearing well. All of the issues are with the connection to the iPhone and many of the issues appear to be problems with the iPhone 7.
The Problem is The iPhone
There has been a great deal of articles written about the problems that the Apple is having with Bluetooth connectivity on the iPhone 7. Not just with hearing aids but with all types of Bluetooth hardware like Car Radios, Speakers, Headphones etc. The word out there is that it is a software issue and a new update to IOS will sort out the problem. I think we will have to wait and see.
Firmware Update of the Opn
Drivers Oticon Drivers
If you are having problems with the Opn, it is advised that you ensure your hearing aids have the very latest firmware update applied. At present, and unlike the Widex Beyond devices, you will have to attend your Audiologist to have that update applied. The Opn app does not support the update of the hearing aids firmware via the app. Hopefully, Apple will push out the IOS update and all will be well.
You can read about iPhone 7 Bluetooth issues here: http://gizmodo.com/the-iphone-7s-bluetooth-is-totally-screwed-up-for-some-1787276957 and here http://www.macworld.com/article/3122614/iphone-ipad/iphone-7-review.html
You can read a comparison of current Bluetooth hearing aids here.
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